Amazon employee gave a short response, basically telling us to 'go to this link.' which was just the same 'Contact Us' route we already tried in #1. Explain the issue with further detail in another forum posting.No message ever received, not even in response to our asking if he was still available to help or if he needed us to go another route. He also asked for our e-mail addresses, saying he'd get back to us. An Amazon developer gave us their e-mail address, offering to look into it more carefully. Explain the issue during 'Office Hours'.I've tweeted twice and received no response. Tweet an Amazon developer who claims to want to 'stay in touch' with developers.I've sent 2 e-mails over the course of the past month and received no reply, not even a courtesy response. Once the developer understood the issue and heard all the things we have already tried, they asked me to e-mail them directly after the conference. Explain the issue to an Amazon developer face to face at a live event.It dead ends there, the 'someone else' from the higher level never gets back to you. They sometimes then say they have escalated it, and 'someone else' will get back to you. The 'first responders' have a hard time understanding what the actual issue is, and it takes a few back and forths before they truly get it.

Use the 'Contact us' route from the Amazon developer account:.Here are some things we've tried outside the forum: Trying to get Amazon to listen carefully and take this seriously has been very frustrating. Leaderboards & Tournaments Knowledge Base.Payment, Taxes, and Reporting Knowledge Base.

App Submission & Updates Knowledge Base.

Alexa Voice Service (AVS) Knowledge Base.Alexa Developer Programs Knowledge Base.

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